The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also availible in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.



2016 edition of the Consumer Markets Scoreboardpdf

The 2016 edition of the Consumer Markets Scoreboardpdf(4 MB) Choose translations of the previous link provides an overview of EU citizens' assessment of the performance of 42 key consumer markets across the 28 Member States, Norway and Iceland.

Market performance improved, but more efforts needed in telecoms and energy sector

The European Commission published today its 2016 Consumer Markets Scoreboard which monitors EU consumers' ratings of how 42 goods and services markets work

Window Covering Cord

Unsafe window covering cords and children, particularly those under 3 years, can become a deadly mix. Consequences of entanglement in unsafe window covering cords can be:

Commission proposes new rules for better protection of consumers' rights in e-commerce

The Commission is proposing to boost consumer and business trust in e-commerce by making it easier for authorities to enforce consumer rights and by clarifying the rules on unfair commercial practices.

he European Commission sheds light on territorial restrictions in the online environment

The European Commission has published key findings of its survey on geo-blocking in the EU Digital Single Market (DSM), a practice which prevents consumers in a given country from shopping online