English

The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also available in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.

 

News

21.03.2017

The European Commission and Member States consumer authorities ask social media companies to comply with EU consumer rules

EU consumer authorities and organisations have received a growing number of complaints from consumers, who have been targeted by fraud or scams when using social media websites, as well as having been subject to certain terms of services that do not respect EU consumer law.
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03.02.2017

Antitrust: Commission opens three investigations into suspected anticompetitive practices in e-commerce

The European Commission has launched three separate investigations to assess if certain online sales practices prevent, in breach of EU antitrust rules, consumers from enjoying cross-border choice and being able to buy consumer electronics, video games and hotel accommodation at competitive prices.
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10.10.2016

2016 edition of the Consumer Markets Scoreboard

The 2016 edition of the Consumer Markets Scoreboardpdf(4 MB) provides an overview of EU citizens' assessment of the performance of 42 key consumer markets across the 28 Member States, Norway and Iceland.
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05.09.2016

Market performance improved, but more efforts needed in telecoms and energy sector

The European Commission published today its 2016 Consumer Markets Scoreboard which monitors EU consumers' ratings of how 42 goods and services markets work
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30.06.2016

Window Covering Cord

Unsafe window covering cords and children, particularly those under 3 years, can become a deadly mix. Consequences of entanglement in unsafe window covering cords can be:
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