What you should know before buying

30.7.2015

Before buying products or services in a shop, you have the right to receive clear, correct and understandable key information from the trader. This information should include:

• the main product characteristics 
• the total price inclusive of taxes and all charges 
• delivery costs, (if applicable) - and any other additional charges
• arrangements for payment, delivery or performance 
• the trader's identity, geographical address and telephone number
• the duration of the contract, (if applicable).

Some of this information may not have to be provided explicitly, if it is apparent from the context - such as the characteristics of a product which are displayed on a shelf in the shop.

If you buy online or from a salesperson on your doorstep, more detailed information must be provided before you make the purchase - for instance on your right to withdraw from the contract, which applies to many purchases made elsewhere than in shops.

For such purchases, you should bear in mind that you do not have to pay any delivery costs or other charges of which you were not informed.