English

The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also available in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.

 

News

05.03.2020

INFORMATION ON THE PACKAGE TRAVEL DIRECTIVE IN CONNECTION WITH THE COVID-19

If you have booked a package tour (i.e. a combination of at least two travel services, e.g. transport and accommodation) and you have not yet left for your trip, consult the travel advice of your national authorities and contact your tour operator or travel agency.
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06.01.2020

Consumer Condition scoreboard 2019

The Consumer conditions scoreboard monitors the consumer environment across Europe through three key dimensions: knowledge and trust; compliance and enforcement; complaints and dispute resolution. It also examines progress on the EU Digital Single Market from a consumer perspective.
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27.12.2019

Booking.com commits to align practices presenting offers and prices with EU law following EU action

The Consumer Agency wants to draw attention to a press release from the European Commission on an agreement made with Booking.com. The notification states that following a dialogue with the European Commission and national consumer authorities, Booking.com has committed to make changes in the way it presents offers, discounts and prices to consumers.
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11.12.2019

Button Batteries

Are you aware of how many devices in your home contain button batteries? Check it, you may be surprised! Button batteries are small coin-size batteries used in devices such as remote controls, games and toys, thermometers or greeting cards. In some of these, the battery compartment can be easily opened, making these small batteries accessible, which can become dangerous for your children. The hazards of such batteries are real. They can pose a serious risk for the health of your children.
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13.11.2019

Childcare Articles - Baby carriers and cots

84 baby carriers have been tested during the Joint Action. JA2016 also provided an opportunity to verify the efficacy of the new European Cot Standard which has been introduced since the poor results obtained in JA2013 with 92% of cots tested failed the standards then in force and half were found to present a serious risk to consumers.
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