English

The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also available in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.

 

News

16.09.2019

Nordic Consumer Ombudsmen exchange knowledge about enforcement activities

The Consumer Ombudsmen in the Faroe Islands, Finland, Greenland, Iceland, Norway, Sweden and Denmark met in Copenhagen on 5-6 September 2019 to discuss common challenges for the efficient enforcement of consumer rights
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03.09.2019

Tips for buying safe products online

Products from all over the world, delivered to our door in a few clicks - that's the advantage of online shopping. But what about the safety of the products we buy? As consumers, we have the right to expect that the products delivered to us will cause no harm.
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03.09.2019

European Commission and four online marketplaces sign a Product Safety Pledge to remove dangerous products

Thanks to a dialogue facilitated by the European Commission, four major online companies have committed to responding to notifications on dangerous products from Member State authorities within 2 working days and take action on notices from customers within 5 working days.
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15.07.2019

Climbing equipment

Neytendastofa (The Consumer Agency) participated in a joint activity with 10 market surveillance authorities in Europe. The main aim of the project was to identify and remove from the market non-complaint and unsafe climbing equipment.
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30.04.2019

Dangerous consumer goods once again found in high numbers in EU

In 2018, more than 2,200 notifications of non-food products were made to the EU’s rapid alert system (Safety Gate, formerly known as RAPEX) as failing safety requirements. Toys, motor vehicles and clothing were the product groups with the most notifications. The figure is only the tip of the iceberg as each notification may represent thousands of faulty products, and many products are possibly not found at all.
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