The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also available in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.




Childcare Articles - Baby carriers and cots

84 baby carriers have been tested during the Joint Action. JA2016 also provided an opportunity to verify the efficacy of the new European Cot Standard which has been introduced since the poor results obtained in JA2013 with 92% of cots tested failed the standards then in force and half were found to present a serious risk to consumers.

PPE Climbing Equipment

Five types of climbing equipment have been inspected: mountaineering ropes, harnesses, energy absorbing systems, connectors and helmets. In all, 185 models have been sampled and tested. The checks on markings and documents revealed a significant number of models placed on the market without any accompanying information.

Electrical toys

The activity has looked at the electrical safety aspects of different battery and mains powered toys. Some toys were also tested for compliance with the ROHS2 Directive that restricts the use of certain hazardous substances such as lead and cadmium. In total, JA2016 tested 238 samples according to the Electrical Toy standard and 119 for ROHS. 135 out of the 238 samples (about 58%) had some form of non-compliance with respect to their safety.

Nordic Consumer Ombudsmen exchange knowledge about enforcement activities

The Consumer Ombudsmen in the Faroe Islands, Finland, Greenland, Iceland, Norway, Sweden and Denmark met in Copenhagen on 5-6 September 2019 to discuss common challenges for the efficient enforcement of consumer rights

Tips for buying safe products online

Products from all over the world, delivered to our door in a few clicks - that's the advantage of online shopping. But what about the safety of the products we buy? As consumers, we have the right to expect that the products delivered to us will cause no harm.